You have 15 days to open a return request. You can open a return request by logging into your account or contact us at nfo@lacicognafirme.com. Remember to always include your order number in the subject.
When entering your data you will be asked to choose a payment method. You can choose between:
- Credit/debit cards (including Poste-Pay)
- Scalapay (pay in 3 interest-free installments)
- PayPal (also in 3 installments)
Once we receive your order and confirm the payment by our provider, we will entrust your shipment to the courier within 48 working hours. Delivery times usually vary from 2/3 working days (excluding islands).
You can contact our customer service by email at info@lacicognafirme.com , by phone at +39 081 8274528 , or by using the contact form on our website.
All our products are shipped in a box or envelope including labels and certificates of authenticity.
At La Cicogna we understand how important it is for our customers to feel safe when purchasing online. For this reason, we have adopted the best security practices and technologies to ensure that every transaction is protected at the highest level. We work with leading payment service providers such as Axerve (currently Fabrick di Banca Sella), Scalapay and others that offer additional protection for your transactions.
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You have 15 days to open a return request. You can open a return request by logging into your account or contact us at nfo@lacicognafirme.com. Remember to always include your order number in the subject.
When entering your data you will be asked to choose a payment method. You can choose between:
- Credit/debit cards (including Poste-Pay)
- Scalapay (pay in 3 interest-free installments)
- PayPal (also in 3 installments)
Once we receive your order and confirm the payment by our provider, we will entrust your shipment to the courier within 48 working hours. Delivery times usually vary from 2/3 working days (excluding islands).
You can contact our customer service by email at info@lacicognafirme.com , by phone at +39 081 8274528 , or by using the contact form on our website.
All our products are shipped in a box or envelope including labels and certificates of authenticity.
At La Cicogna we understand how important it is for our customers to feel safe when purchasing online. For this reason, we have adopted the best security practices and technologies to ensure that every transaction is protected at the highest level. We work with leading payment service providers such as Axerve (currently Fabrick di Banca Sella), Scalapay and others that offer additional protection for your transactions.
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